Return & Warranty Policy

Last Updated: [Insert Date]

At SyncAura, we are committed to providing premium-quality products and a hassle-free shopping experience. Every product purchased from SyncAura.shop is backed by our warranty and return policy outlined below.

1-Year Warranty

Every product purchased from SyncAura comes with a 1-Year Limited Warranty against manufacturing defects.

What is Covered?

Manufacturing defects
Hardware malfunction under normal use
Charging or connectivity issues caused by manufacturing faults

What is Not Covered?

The warranty does not cover:

Physical damage
Water or liquid damage (unless specifically advertised as waterproof)
Accidental drops or mishandling
Damage caused by misuse or unauthorized repairs
Cosmetic wear and tear
Lost or stolen products

If your product qualifies under the warranty, our support team will inspect the issue and provide a repair or replacement at our discretion.

7-Day Return Policy

We offer a 7-Day Return Window from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within 7 days.

Return Conditions

To be eligible for a return:

Product must be in good condition.
Original packaging, accessories, and invoice must be included.
The return request must be made within 7 days of delivery.

Return Fee

A ₹200 return processing and logistics fee will be deducted from your refund for approved returns.

This fee covers:

Reverse pickup
Quality inspection
Processing and handling

Non-Returnable Items

Returns will not be accepted if:

The product is physically damaged by the customer.
Accessories or packaging are missing.
The return request is made after 7 days.
The product has been tampered with or repaired by an unauthorized person.

How to Request a Return

To initiate a return:

Contact our support team within 7 days of receiving your order.
Provide your Order ID and a brief description of the reason for the return.
Our team will review your request and provide return instructions.
Once the returned product passes inspection, your refund will be processed after deducting the applicable ₹200 return fee.